Vonage Stinks!

Well, at least the router they gave me does. The Linksys RT31P2 is the biggest piece of rubbish I’ve had to deal with in a long time. Tonight, my Internet connection wasn’t working and it took me 2 hours to figure it out. The RT31P2 periodically stops DNS resolution which results in my phone service and the Internet to stop working. If I use an external DNS address on my PC, I can continue working on the Internet just fine. It isn’t until I bounce the router does it start doing DNS resolution again.

Now the router refuses to change from its default range of 192.168.15.x to 192.168.1.x which it had been for 11 months. Nothing on my network changed: NOTHING! I had to go around to all my devices and change them to 192.168.15.x addresses, what a joke! When I did change it to 192.168.1.1, I would get one ping out of the beast and then nothing. If I power cycled the beast, I would get one ping packet back from 192.168.1.1 and that was it. Leaving it at 192.168.15.1, however, seems to calm the beast.

Hopefully, it’s just this router and not the Linksys brand. I’ve had a Linksys BEFW11S4 for over 2 years with very little problems. I rarely have to bounce it, but with Vonage router it’s a weekly thing. Give me back AT&T POTS!

Update (early March): After threatening to cancel their service unless they sent me a new router, they sent me a new Linksys RTP300 router and I have not any further problems after installing it. So Vonage has redeemed themselves!

– Soli Deo Gloria

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