Case of Jerky Movement in Battlefield 3

Just have to love computers.  I went to play Battlefield 3 today and my character wouldn’t move forward.  I reset all the settings in the game and no go.  I proceeded to do a System Restore and same thing.  I completely uninstalled and reinstalled the game: same thing!  I was holding down the W button to move forward and it just won’t work.  I also noticed when I hit the ESC key it wouldn’t respond right away.  I plugged in another keyboard and presto: everything worked fine!  I reset both my keyboard and KVM and now everything is fine with the original keyboard.

Well, that was a waste of my time!

– Soli Deo Gloria

More Fun with Dell Tech Support

It’s been a while since I’ve posted about Dell Tech Support, mostly because I’ve been DOSD certified for the past 2 years (i.e. I can order parts without talking to a breathing human being).  You can read my last article about Dell Tech Support here.   This chat log was sent to me by another technician and was just too “good” not to post.  Names of the parties have been changed to protect the guilty.

This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is XXXXXXX.
Time Details
04/10/2013 10:06:44AM Session Started with Agent (DellRep)
04/10/2013 10:06:44AM Us: “Computer will not boot. Plug in power and the light on the power button turns on and goes to blue. Fans are running also but nothing is displayed on the monitor.”
04/10/2013 10:06:52AM Agent (DellRep): “Thank you for contacting Dell Basic Hardware Warranty Chat for Optiplex and Latitude Systems under the Corporate and Business Group. My name is DellRep. I’ll be happy to assist you with your concern today.”
04/10/2013 10:06:55AM Agent (DellRep): “Incase we get disconnected do you have another phone number aside from the one you provided in the chat session?”
04/10/2013 10:07:27AM Us: “xxx-xxx-xxxx xxxx”
04/10/2013 10:08:17AM Agent (DellRep): “By the way, Is this for the OPTIPLEX 390 system with service tag XXXXXXX?”
04/10/2013 10:08:32AM Us: “Yes it is”
04/10/2013 10:09:42AM Agent (DellRep): “May I ask what are the troubleshooting steps done to isolate the issue for us to properly document the case?”
04/10/2013 10:10:51AM Us: “Changed power supply and plugged it into different equipment at another physical location. It doesn’t display anything so I cannot run the dell diagnostic”
04/10/2013 10:11:14AM Us: “Also tried a PCI-X video card and it did not work either”
04/10/2013 10:11:36AM Agent (DellRep): “Have you tried a known good hard drive?”
04/10/2013 10:12:18AM Us: “it won’t even post so hard drive is irrelevant”
04/10/2013 10:13:28AM Us: “but yes we swapped the unit for the customer so currently it has a different harddrive for a known working installation of Windows on it”
04/10/2013 10:14:43AM Agent (DellRep): “At what part of the start up will the blue screen appear? Can you still see the Dell splash scree?”
04/10/2013 10:15:10AM Us: “It does not boot at all, I never said it was experiencing a blue screen of death”
04/10/2013 10:15:33AM Us: “The powerlight turns on and turns blue the minute you plug in the power cord”
04/10/2013 10:17:30AM Us: “The computer appears to be in a on state, you can hear fans running and the power button light is on. Nothing displays on the monitor. It does not go through Post at all. There are no beep codes.”
04/10/2013 10:17:31AM Agent (DellRep): “Have you added an external video card?”
04/10/2013 10:17:43AM Us: “Yes I stated that earlier in this conversation”
04/10/2013 10:19:34AM Agent (DellRep): “Can you run the system without the videocard and use the onboard instead?”
04/10/2013 10:19:57AM Us: “That is what we normally do”
04/10/2013 10:20:10AM Us: “this thing does not have an external video card installed”
04/10/2013 10:20:17AM Us: “we tried that for troubleshooting”
04/10/2013 10:20:28AM Us: “The motherboard is bad”
04/10/2013 10:20:34AM Us: “I have had this issue in the past”
04/10/2013 10:21:49AM Agent (DellRep): “I am creating a new case for you, and I will personally be your Point of Contact on this case until your issue is resolved.”
04/10/2013 10:21:57AM Agent (DellRep): “Just to make sure that we get to send the necessary emails to the correct email address, can you please verify if xxxxxx@xxxxxxxx.xxx is a good one?”

04/10/2013 10:22:13AM Us: “that is correct”
04/10/2013 10:22:17AM Agent (DellRep): “I am creating a new case for you, and I will personally be your Point of Contact on this case until your issue is resolved.”
04/10/2013 10:22:21AM Agent (DellRep): “I’ll just ask for the address where the service will take place?”
04/10/2013 10:22:38AM Us: “<company address>”
04/10/2013 10:23:33AM Agent (DellRep): “Thanks, I”ll be needing few minutes to process the dispatch, Can you hold on for 3-5 Minutes while I process this?”
04/10/2013 10:23:47AM Us: “Yes”
04/10/2013 10:24:15AM Us: “It is not necessary to dispatch a technician I will replace the board myself”
04/10/2013 10:24:48AM Agent (DellRep): “Just wanted to let you know that the part(s) needed to be replaced is what we consider as a “Field-Replaceable Unit” which in most cases would only be installed by authorized Dell Technicians. Since you opted to just receive the part (which is what we cal”
l as a “Part/s-Only-Service”), please be advised that Dell will not be held liable for any damages incurred while installing the replacement part(s).
04/10/2013 10:25:21AM Us: “Yes I am aware as I am an authorized Dell Technician”
04/10/2013 10:29:19AM Agent (DellRep): “Thanks, I”ll be needing few minutes to process the dispatch, Can you hold on for 3-5 Minutes while I process this?”
04/10/2013 10:29:36AM Us: “Yup”
04/10/2013 10:33:55AM Agent (DellRep): “Thanks for waiting.”
04/10/2013 10:33:59AM Agent (DellRep): “Your Dispatch number is XXXXXXXXX .”
04/10/2013 10:34:01AM Agent (DellRep): “I’ve set up this Parts and Onsite Service dispatch for you, and I’m sending you a summary email with all of your dispatch information. Depending on parts availability, you should be contacted before noon tomorrow (excluding holidays and weekends) where yo”
u’ll be provided with an estimate for the time of day that the onsite technician will arrive for service.
04/10/2013 10:34:06AM Us: “Thank you”
04/10/2013 10:34:08AM Agent (DellRep): “I am booking an Onsite repair for this issue to replace the said part. If however the Dell Onsite Engineer identifies damage to the system which is not covered by your limited warranty there may be a cost incurred by you.”
04/10/2013 10:34:14AM Agent (DellRep): “I’ve set up this Parts and Onsite Service dispatch for you, and I’m sending you a summary email with all of your dispatch information. Depending on parts availability, you should be contacted before noon tomorrow (excluding holidays and weekends) where yo”
u’ll be provided with an estimate for the time of day that the onsite technician will arrive for service.
04/10/2013 10:34:15AM Agent (DellRep): “You can also check the status of the dispatch using this link. http://www.dell.com/support/incidents/us/en/XXXX?c=us&l=en&s=&cs=XXXX”

04/10/2013 10:34:16AM Agent (DellRep): “I’ve set up this dispatch for you, and I will personally be following up with you in a couple days to make sure that your issue is resolved. Please look for my email/ wait for my phone call so that I know your issue is resolved.”
04/10/2013 10:34:17AM Agent (DellRep): “I’m sending you a summary email after out chat session. If you have any problems, please just respond using the instructions in that email to reach me, and I will be able to help you.”
04/10/2013 10:34:19AM Agent (DellRep): “You will be receiving 2 or 3 emails from us. One is a copy of our chat session and the other is a summary email. You may keep these for your records. If you require further assistance, please reply to my email and I’ll be glad to call you back and re-open”
this case anytime. You can also visit us online at www.dell.com/chat or call 1-800-822-8965
04/10/2013 10:34:20AM Agent (DellRep): “Is there anything else I can assist you with?”
04/10/2013 10:34:27AM Us: “I told you I don’t want an onsite technician”
04/10/2013 10:34:41AM Us: “it is unnecessary as I am a dell certified technician for my company”
04/10/2013 10:35:19AM Agent (DellRep): “I’ll just reprocess it.”
04/10/2013 10:35:26AM Agent (DellRep): “Sorry for that XXXXX”
04/10/2013 10:36:32AM Us: “Thank you”
04/10/2013 10:36:45AM Agent (DellRep): “Is there anything else I can assist you with?”
04/10/2013 10:36:51AM Us: “that will be it”
04/10/2013 10:37:01AM Agent (DellRep): “Few quick questions,
Are you satistfied with the service I provided you today?
And, Is your issue today resolved to your satisfaction?”
04/10/2013 10:37:11AM Us: “yup issue is resolved”
04/10/2013 10:37:25AM Agent (DellRep): “We appreciate your time for contacting us and its been a pleasure working with you.”
04/10/2013 10:37:26AM Agent (DellRep): “Thank you for your Time and Thanks again for contacting Dell Technical Support Chat. You may now disconnect from the session. Have a nice day!”
If you require further assistance, please visit us at support.dell.com

-Soli Deo Gloria